You Don't Have to Take Our Word for It!
Here's what some of our satisfied customers have to say about Family Auto Care:
Great service, fast, and super nice people. My car broke down in Vacaville and I live 200 miles away. Family Auto Care got me back on the road as soon as was possible.Susan P.
Truly a family auto shop! Nicole and Sean are awesome. Honest, reasonable prices, and guarantee their work. They have a rewards program as well if ur a frequent customer... a plus! Seen some negative comments - like any business you can't satisfy everyone... read ALL the comments and if u decide to give them a try... write about ur own experience!Rose T.
We have been coming to this shop for several years now. Fast, efficient, and very reasonable. They are very responsive and guarantee their work. We consider them our GO TO family auto repair shop. Try them out!Rick T.
Sean is fabulous! Honest, efficient and kept us informed when there was other issues found during the process. Highly Recommend.Wendi S.
This is a family owned operation and i found them on Repair Pal...and I am so glad I did. I emailed them, set up a time to drop my car off, and they contacted me and they checked out my car. Nicole is so friendly, I didn't get to meet her in person, but talking to her for the first time, i felt like I had known her for a long time. I met the mechanic, her husband Sean, and he was extremely helpful in explaining what was wrong with my car. I can tell he is a trustworthy mechanic and they are an auto shop i can definitely trust to take care of my car and not take advantage of me. I am very satisfied with the whole experience here and I would recommend this shop for your car. Just the positive vibes i got were great, my car is up and running with no problems...it's my commute car, so you know how important it is to have it running. Thank you Family Auto Care for taking care of me and my car......the name fits the business perfectly, they felt like family and i just met them.Felicia L.
Family Auto Care is truly a family-owned business and I have been very happy with my service here. Sean and Nicole are lovely people and I really enjoy talking to them. Their prices are very reasonable and I feel like they are honest. They have been very accommodating to me, dropping me off and picking me up, making it possible for me to pay via phone and pick up my car after closing when I couldn't get off work on time. Thank you!Lisa H.
Are you looking for an honest shop that really treats you like family? Do you want a mechanic who really cares (Sean) and a shop manager (Nicolle) who really respects and serves you, and sees the repair experience through the customer's eyes? I know it seems too good to be true, but this amazing couple does it. I am a motorhead who has owned and worked on everything from Fiats to Ferraris to hyper sportbikes because I can usually do a better job for a lot less money. Sean helped me with the enginework on a classic BMW when I got stuck and discouraged--despite the fact that he really didn't want to do it as it wasn't in the shop's best interest. I don't expect him to do that again, but it speaks to the caliber and heart of this customer focused business. And when you finally see what a properly written, detailed work order (THANKS NICOLLE) should look like, you will wonder, "What the heck are the other shops (not) DOING?"Michael B.
It's hard to find a trustworthy mechanic and that's why I'm thankful I found Family Auto Care. They take the time to listen to everything you have to say about your car, go over the estimate as well as going over what they find and they present you with REAL OPTIONS. They won't paint the doom and gloom picture and make you believe that your car will fall apart on the way home without spending a ridiculous amount of money. They break it down and keep it real, treating you like you want to be treated. Yes this repair must be done now but others can wait a little, it's not a show stopper just parts are beginning to wear down and should be replaced soon. If you are looking for an honest mechanic that does quality work at a reasonable price check out Family Auto Care.Bryan A.
I took my Civic in today to get my AC looked at/repaired. Sean and Nicole were extremely nice and friendly and I felt like I got great service at a great price. I will be recommending Family Auto Care to my friends and family and will definitely be back!Danielle K.
Took my car here a couple of weeks ago. Great service as well as communication throughout my repair to keep me informed. They even gave me a ride to and from their facility. Nice people and I highly recommend them. This is where I will take both my wife's and my car from now on.Carl T.
I needed a synthetic oil change, and Sean took great care of me. His prices are very reasonable, and he explained the whole process to me. I wish I lived closer to Vacaville so I can visit Sean whenever I have car needs. Sean went above and beyond by teaching me how to check the oil level in my car. He understood that I don't always make it to the car shop every 5,000 miles so he taught me how to put oil in my car. Not only that he even filled up the windshield wiper fluid for me since it was empty. But, really, how often does your car shop teach you how to add oil to your car?Tien L.
The service was at top notch for me and my family car. We were told the truth on things right up front.Calvin L.
I'm so happy to know a great place to not only take my car but to refer people to. LOVED family owned shops and GREAT customer service.Chrissy H.
I have been taking my vehicles to Family Auto for the past 4 years and Sean has always provided above stellar service. I once had an electrical issue with my '99 Saturn that was so intermittent that it woldn't show up on diagnosis so I left the car with him for a week to drive around himself and experience first hand what it was doing. The car acted up on him a few days later; he fixed it and only charged me for the parts. I once drove in there early morning because I heard a grinding noise on my old beater work truck, turned out, just the parking brake cable clamp broke (rusted off) and was hanging down low enough to rub on the inside of the tire while the truck was going down the road. No damage to the cable but sean threw a new clamp on it (no charge) and I was on my way in 15 mins. Folks, you can't get any better service than that. His prices are reasonable (in par with other shops) the service is great and they are just really nice people. Next time your car needs service or maintenance, go try Family Auto Care.Kirk K.
I love these guys...they are awesome and very reasonable in Price...I took my car for an estimate to other shops they quoted double the cost...when i called for an estimate Sean and Nicole and staff was very professional...my car was repaired in a few days at a reasonable cost...If you are tired of getting ripped off call Family Auto care they will repair your car in a timely manner they are a real family to all of there customers...Anyone says different has mental issues....I love these guys...I will always give them my business. Thank you Family Auto careJoyce D.
Great customer service. Provided a ride to the auto shop when I needed it. Explained the repairs that were needed and provided a breakdown of the costs. The prices were more affordable than other auto shops in the area. Quick turn around with my car. I would definitely recommend this business to anyone!Kila C.
I highly recommend Family Auto Care! I had been having trouble with my air conditioning for months, and when I took in to Sean he diagnosed and repaired the issue quickly and professionally.Roger T.
I truly cannot say enough good things about Sean and Family Auto Care. Sean squeezed my car into his schedule as an emergency en route back home to Redding after my car broke down on I-80. Not only was Sean the kindest mechanic I have ever had work on my car, he was the most insightful and efficient, too! Honestly, I wish I lived closer to the Vacaville area just to be able to go to Family Auto Care. Super reliable and trustworthy with outrageous excellence!Chris S.
I failed smog nearby and took my '99 Miata to them the next day. Although they were fully booked for next few days, I explained to them my urgent situation and they allowed me to drop off the car. I even had another smog test scheduled later that day and they helped me out by doing their mechanic work with plenty of time for me to make the next appointment. The mechanic (Sean?) was extremely personably and helpful and explained every bit of information I asked. He went ahead and showed me what, where, how, on the engine itself. I HIGHLY recommend this shop. A few days later I received a thank you letter from them, even though my work was minimal. As for the smog shop that failed me.. That is another review, I'll get to that some other time. 5 or 6 stars even.Lennart A.
In life...you need a good hair stylist, a dependable car and a good and trustful mechanic. Well...thanks to Sean and Nichole at Family auto care, we have all three. They are like family (if not better sometimes) regarding the care that they have given our 2002 Taurus and 2001 Jetta. The Jetta has 259,000 miles on it and I hold Sean personally responsible for this feat! Not only are they more than fair for the great service...they don't clipboard you with items that are not immediately necessary. Sean lets you know of the situation and advises you when you should get it looked at. When you have a strict budget, this is invaluable when planning for repairs. I would not consider taking my car anywhere else and give them serious consideration when you need service in the future!!!!:)Bob J.
This shop is the very definition of what a trustworthy, highly reputable business is. I recently brought my vehicle in for a ton of work. I received EXEMPLARY service! Not only does this shop offer services that others don't, like a special conditioner with their oil changes, Sean and Nicole are an invaluable power couple that go the extra mile in AMAZING customer service and quality work. Sean went out of his way; ABOVE AND BEYOND to say the least, to get my car into the shop and get repairs done to my vehicle before any damage was caused, in spite of my challenging availability and his schedule. I can honestly say that I will NEVER take my car to any other shop, EVER. If you are looking for a mechanic that you can trust, please do yourself a favor and visit Family Auto Care. I'm telling you, they live up to their name, in more ways than one. They're a shop that I highly recommend.Heather N.
Sean and Gabrielle are awesome.. Really knowledgeable about vehicles. I have a service vehicle and had a battery issue Sean took me right away to help me get back on the road. Good people!Janice S.
Sean was great. He did a pre purchase inspection of a car we were thinking about buying. He was so accommodating with scheduling, he called and talked me through everything he found, and willingly talked to me a few more times just to clarify items. Highly recommended!Sarah K.
I have used family auto care for a few different cars in the past month and they have performed each job great.Brandt M.
Great Service. Very helpful staff. My first visit they checked my truck for the parts needed for the repair and then made an appointment to get the work done. Also have called to check if there are any other issuesArcher K.
Family Auto Care is a great place to get your vehicle repaired. Sean and Nicole are great people who will do whatever it takes to ensure that you leave happy; and if you're not satisfied they will bend over backwards to ensure that they fix whatever they can. I had several vehicles fixed by them and although it may of taken a bit longer than one of the larger mechanic shops to get done, I knew that it was going to be done RIGHT...which was more important than patchwork fixes done by the dealerships in town.. Their prices are reasonable and on occasion they taught me how to fix the vehicle myself and saved me money. A good, honest mechanic shop is hard to find...but I found one with Sean and Nicole.Richard M.
This was my first experience with Family Auto Care and I couldn't have been more satisfied. I needed electrical work on a 2005 vehicle and Sean found and solved the problem quickly and expeditiously. They actually bumped up the completion time to allow me to meet a commitment that arose after I had dropped off the van. Friendly family atmosphere, clean facilities and waiting area made for a great first time at Family Auto Care. I will certainly use them again.Chuck C.
We needed to find somebody we could trust to repair my sons car out in Vacaville, California where he's stationed in the Air Force. So I went to Google and read the reviews and found Family Auto Care. The reviews were excellent so I had my son tow the car in for repair. In short they did a great job, they were honest and knowledgeable and quick and I know little bit about car repair. They took the time to talk to me and explain everything in detail. During our conversation I found that they were a Christian outfit and they acted like it. Thank you for doing a great job replacing the fuel pump in my sons car.David W.
Best auto shop I've ever been to. Family auto care is the best for name, treated like family.Shelby L.
Great mechanics there, providing a good quality service.Ali O.
Great service on my 1991 Toyota Pickup! Accomplished what they said they would do on time and on budget. Sean and Nicole went above and beyond to make sure I was satisfied. They even coordinated with the shipper since I was having the truck repaired before being shipped out of state.Ben B.
Excellent service on my Nissan Maxima. Listened to our conserns regarding the car investigated the issue, explained the problem and the cost. The vehicle was completed on time. The car was neat and clean, what more can you ask for. Thank for great service.Richard T.